Resources

Return and Replacement of Products


To lodge a return of product or replacement product request please download the required PDF form below and follow the instructions.

 

Product ReturnsDownload form


Ensure you have completed all required information on your product return form and email to returns@totalwindowconcepts.com.au. Once this has been received a docket will be raised and issued.

Please note that return goods will generally be collected on the following run. A pick up can only be requested if the docket(s) are placed flat and visible for scanning on goods that are packed and ready for collection. Returned blinds must be sent back in the same manner in which suppled, as TWC will not be responsible for any damages caused due to poor packaging.

 

Product ReworksDownload form


Ensure you have completed all required information on your product return form and email to reworks@totalwindowconcepts.com.au. Once this has been received a docket will be raised and issued. Photographic evidence will be accepted as a valid tool for rework – if the photo clearly shows the fault, the rework will be processed at no charge.

Please note: Orders or products that were missed are no longer conceived as a rework. They are now treated as a new order.

 

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Other relevant documents:

 

Minimum Cut back Information | Download document

 

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TWC will not warrant any blinds:

Returned Goods: