Online ordering
Can I create a new online user myself?
How do I reset my password?
I don’t have access your online ordering system, how do I gain access?
What access levels can I have?

Registration and Accounts
Do you deal directly with the public?
How do I open an account with TWC?
How do I update my details?

How to order
How do I cancel an order?
How do I place an order (online, sales, parts)
I want to make a change to an order I placed online, how do I do it?
Status says completed, when do I get my order?

Reworks
How do I lodge a rework request?
Troubleshooting motors
What is the warranty period?
When is a fault in a product genuine?

Accounts
How can I pay my statements?
How do I print a copy of my invoice?

Products
Are swatches free or chargable?
Can I customise a specific product?
Can I visualise your finished products?
Do you install any products that you manufacture?
How do I find out more information about specific products?
How do I know this fabric is in stock?
If I am missing a component, how do I request for one?
What should I do with a damaged product upon arrival?
When will I be expecting my order?
Where can I order more swatches from?